Smartcalls Becomes All-in-One Solution for Call Process Automation, Enabling Marketers Building Smart IVRs
Released at Enterprise Connect 2019, Smartcalls becomes the end-to-end tool for call processing automation that allows businesses to easily design flexible inbound and outbound call campaigns without programming
ORLANDO, Fla., March 13, 2019 -- Voximplant, the serverless cloud communications platform and one of five finalists for the Best Application of AI at Enterprise Connect 2019, today announced that a new version of Smartcalls, its popular service for easily creating and executing outbound call campaigns. Released today, the new capabilities of Smartcalls make the service an all-in-one tool for call process automation. Smartcalls now supports inbound call processing for businesses and marketers building smart IVRs using the Smartcalls visual editor, in addition to the previously available tools for outbound call campaign automation.
Voximplant is making its Smartcalls announcement ahead of Enterprise Connect, the leading conference and exhibition for unified communications and collaboration in North America. A cloud platform for developing real-time communication web and mobile apps with full control over voice and video, Voximplant is one of just five finalists vying for Enterprise Connect’s Best Application of AI award. More information on how Voximplant leverages AI is here. “The Best of Enterprise Connect awards recognize stand-out companies making a significant impact on the enterprise communications and collaboration industry,” said Michelle Burbick, Program Coordinator, Enterprise Connect. “This year’s finalists are truly representative of the most innovative companies influencing the future of this space through their cutting-edge technological advancements and initiatives.”
Smartcalls is a solution built for sales and marketing departments, and offers API integration with third party services – including CRMs. It delivers capabilities including real-time speech recognition and speech synthesis (powered by WaveNet from Google) that enables businesses to build human-friendly and completely customizable communication scenarios. Smartcalls also supports SIP protocols for integration into existing telephony infrastructures, whenever a company needs to forward a customer call to a live agent.
“With today’s release, Smartcalls becomes an all-in-one tool for call processing automation – you can make an outbound call according to your business requirements and connect the caller ID used for the call to a scenario that will be handling inbound calls,” said Alexey Aylarov, CEO of Voximplant. “Scenarios are created in an easy-to-use, no-programming-necessary visual editor to simplify and speed up the whole process. Natural language processing services like Google Dialogflow can also be used to make more advanced scenarios.”
Setting up global business communications should be a straightforward, painless process. That's why Smartcalls chose Voxbone, the leading Communications as a Service (CaaS) provider, to be their infrastructure voice partner. As a result, businesses will be able to start using Smartcalls immediately from 65+ countries around the world. Smartcalls customers will also benefit from Voxbone’s fully compliant, fully dependable voice infrastructure, and the best-in-class connectivity and scalability of the Voxbone network.
“With Voximplant’s Smartcalls and Voxbone, any business can build and operate a global contact center within minutes,” said CEO of Voxbone, Itay Rosenfeld. “We give you access to the massive infrastructure and functionality of a large-scale contact center solution, with no upfront investment or coding required. Smartcalls + Voxbone makes your business local anywhere you wish to expand, and scales elastically no matter how fast you grow.”
At Enterprise Connect, Voximplant will be available for demos of Smartcalls as well as the more developer-centric Voximplant platform at booth #2027. Voxbone will be at booth #1111.
Voximplant empowers web and mobile apps with voice and video communication through its cloud platform. The company – from the founders of the popular click-to-call service Zingaya – allows developers to build applications faster and more easily by taking care of the complex infrastructure and technologies all too common when adding audio and visual communication into applications.
Smartcalls is a smart and flexible web service that makes it simple to create outbound call scenarios and campaigns. Smartcalls features an easy-to-use visual editor that requires no technical or other special skills, as well as powerful speech synthesis and recognition technologies.
Voxbone makes it unbelievably simple to set up and manage global business communications. Our cloud voice and messaging services are available on-demand and allow businesses to fully engage their customers in the markets that matter most to their business. A global company representing 34 nationalities, Voxbone has offices in Austin, Brussels, Dublin, Hong Kong, Iasi, London, Los Angeles and San Francisco. Voxbone’s happy customers include: Uber, Skype, Zoom, 8x8, Dialpad, Orange Business Services, Deutsche Telekom, Telefónica, NICEinContact and Serenova. Check out our website at www.voxbone.com or visit us on Facebook, Twitter and LinkedIn.
About Enterprise Connect
For more than 28 years, Enterprise Connect has been the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com