Reviews.io, the world’s most responsible review platform, has today launched a new feature to modernise the after-sales customer care provided by Shopify businesses. Engage Bot for Shopify allows customers to opt-in to receive real-time order updates and review requests via Facebook Messenger when checking out. This is the latest way Reviews.io is enhancing eCommerce for a more transparent and reliable online shopping experience.
“We’ve been bridging the gap between companies and their customers for 9 years and our innovative features such as Engage Bot are not just bringing people closer together, but transforming the way eCommerce communications are carried out,” said Callum Mckeefery, CEO, Reviews.io. “Companies are desperate to connect with their customers on social media, and this is a subtle and mutually beneficial way of achieving that.”
Facebook still remains the biggest Social Media platform, with around 2.23 billion users per month, spending an average of 41 minutes per day on the App. For the 70 million daily active Facebook Messager users, receiving order updates via this platform offers a more friendly and familiar form of communication, in keeping with their modern, on-the-go lifestyle. Away from formal emails, Engage Bot offers a personable way to stay informed.
When customers opt in, order confirmation, despatch dates and expected delivery dates are sent to their Facebook Messenger to keep them up to date throughout the buying journey. Real-time information creates a transparent and attentive after-sales service to help reassure customers and make them feel more valued.
Alongside order updates, customers also receive review invitations via Messenger. They can be set up to be sent at different stages in the buyer journey - depending on the company’s requirements - to offer a tailored and sleek after-sales experience for customers. Sending review requests via Facebook Messenger is extremely mobile-friendly, and makes it easier for customers to leave feedback on the move, increasing the amount of reviews companies are able to collect.
The Reviews.io plugin is now available on the Shopify App Store. Learn more about the new Engage Bot feature here.
About Reviews.io
Reviews.io is a leading Google Licenced Review Platform. The platform enables customers to find and leave feedback for companies to gain valuable insight into their performance. Companies use the platform to collect and distribute feedback across the web, including Google and third-party sites such as Facebook and TripAdvisor for total reputation management. Reviews.io is integrated with some of the most powerful eCommerce platforms in the World including Salesforce and Shopify and has achieved global growth of 65% over the last 6 months.
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