Lowe's enters retail media fray as home improvement continues to engage shoppers

Publicis' CitrusAd and Criteo worked on the platform that delivered a 700% return on ad spend for one test partner in the kitchen and bath category.

By Peter Adams • Updated Oct. 13, 2021

Omnicom acquires Jump 450 to build out performance marketing offering

The shop will serve as the foundation for a new platform and business unit within OMG while preserving its current management.

By Peter Adams • Oct. 11, 2021

Explore the Trendline➔

Multichannel Optimization

There’s greater urgency around the need to optimize multichannel marketing efforts and unite channels including retail media, social media and others.

By Marketing Dive staff

Highly effective customer-obsessed businesses: 7 must have habits

By adopting these seven habits, businesses can make sure they're putting the customer at the center of everything.

By Paige Musto, VP of Corporate Marketing at UserTesting • Oct. 11, 2021

Clothing is Gen Z's top wallet priority for first time since 2014, Piper Sandler finds

The latest Taking Stock With Teens survey finds a majority now buys and sells secondhand goods while Instagram lost ground to Snapchat and TikTok.

By Chris Kelly • Oct. 5, 2021

Gap Inc. acquires artificial intelligence startup CB4

This is the latest in a series of tech investments by the retailer, including an August deal around virtual try-on tools.

By Tatiana Walk-Morris • Oct. 5, 2021

Will Nielsen's MRC troubles be a turning point for cross-channel ratings?

The pandemic may be the stated reason for Nielsen's disaccreditation, but industry concerns over audience measurement were bubbling to the surface long before.

By Aaron Baar • Oct. 4, 2021

How PepsiCo is harnessing data to help retailers increase sales

The food and beverage giant's Pepviz platform uses analytics, data science and other tools to ensure a store is carrying the right product mix and optimizing shelf space. 

By Christopher Doering • Oct. 4, 2021

Emotionally intelligent teams: 3 core practices you should know

When it comes to delivering an exceptional customer experience, companies with emotional intelligence — who really take the time to get in tune with what customers want — are winning.

By Kaj van de Loo, CTO at UserTesting • Oct. 4, 2021

The great customer experience reset

Thriving beyond The Great CX Reset means having the right data strategy and the right expertise to execute in place - the best personalized customer experiences count on it.

Oct. 4, 2021

US advertising rebound intensifies, on pace to grow 23%, Magna says

H1 ad revenues of traditional media owners grew 11% year-over-year but were outpaced by pure-play digital ad formats that jumped 49%.

By Chris Kelly • Sept. 27, 2021

AVOD opportunity awaits — with the right user experience

As viewers start to feel overwhelmed by paid streaming options, their appetite is growing for receiving free content in exchange for watching ads.

By Aaron Baar • Sept. 27, 2021

IPG adopts analytics tool to measure TV, streaming diversity benchmarks

Gracenote Inclusion Analytics, a division of Nielsen, can quantify the visibility of different identities among cast members, as well as the makeup of viewers.

By Peter Adams • Sept. 27, 2021

Analysts throw cold water on the great DTC pivot

A new report from BMO Capital Markets finds that direct sales by brands come with lower margins than through wholesale channels.

By Ben Unglesbee • Sept. 27, 2021

A company-wide customer-first obsession: a must-have, not an option

Today's companies need fast answers on whether their product or service is delivering what people want, in the ways they want.

By Janelle Estes • Sept. 27, 2021

Transform your digital strategy with first-party data on social media

Many marketers consider social media to be little more than an "awareness driver," but this misconception might be limiting your digital success.

By Brooke Pianalto • Sept. 27, 2021

Behr lets Spotify users visualize music with help from Katy Perry

Developed with agency TBWA\Chiat\Day LA, the effort features an ad where the musician performs various hits in color-coded outfits and backdrops.

By Peter Adams • Sept. 24, 2021

Apple's privacy changes drive up ad prices for e-commerce marketers

The rising costs of mobile ads will push online retailers again to find ways to improve campaign performance, a report by ad-tech startup Moloco suggests.

By Robert Williams • Sept. 23, 2021

Roku unveils Shopify integration in quest to secure more SMB ad dollars

In early tests of the app-enabled TV streaming ads, the streaming company helped loungewear brand Jambys raise purchase consideration 63%.

By Peter Adams • Sept. 22, 2021

P&G's Pritchard calls out Sisyphean challenges around improving measurement

Amid a flurry of controversy surrounding firms like Nielsen, the CPG executive outlined his hopes for a cross-industry solution. 

By Peter Adams • Updated Sept. 23, 2021

Subway records strongest August sales in 8 years on tails of brand refresh

The overhaul, which includes a retooled menu and "never-ending" creative campaign, led to a 33% August sales lift at top-performing restaurants.

By Peter Adams • Sept. 21, 2021

How the Kansas City Chiefs flip fandom into social engagement

Data crowning the franchise as the NFL's top social presence makes it a model for marketers hoping to break through on social media this season.

By Asa Hiken • Sept. 20, 2021

Brand loyalty is eroding under supply chain and price pressures, survey finds

More than eight in 10 consumers bought a different brand from the one they normally purchase in the past three months.

By Jessi Devenyns • Sept. 14, 2021

'We're going back to the drawing board': DTC brands brace for more anti-tracking headaches

Already saddled with the rising cost of customer acquisition, profitability for digitally native brands just got even more challenging.

By Maria Monteros • Sept. 14, 2021

Shoppers returning to their earlier pandemic behaviors, research finds

The coronavirus's delta variant is undermining consumer sentiment heading into the holidays, according to several reports.

By Daphne Howland • Sept. 13, 2021

The impact of in-store signage on consumer purchase decisions

As in-store foot traffic increases, marketers need to reach audiences based on store behaviors. Here are three shopping behaviors to consider when creating your in-store marketing strategy.

Sept. 7, 2021